Frequently Asked Questions

You'll be up and running in 1-2 weeks. We handle hardware setup, connect your DMS, import your data, and train your staff. Our team does the heavy lifting so you can focus on running your business.

Yes! Every plan includes comprehensive training for your entire team. We offer both in-person training during implementation and ongoing video resources. Our support team is also available for refresher training whenever needed.

We provide all the specialized hardware including wireless barcode scanners with optional built-in printers. You'll need a WiFi network in your parts area and a computer with internet access for the dashboard. We'll assess your specific needs during the demo.

We have full DMS integration with 6 platforms via secure bidirectional API: CDK, Reynolds & Reynolds, DealerTrack (OpenTrack), Automate/Solera (OpenMate), AutoSoft, and Dominion VUE. These cover daily operations — receiving, picking, packing, perpetual inventory, returns, POS, and deliveries.

Lightspeed is supported for Physical Inventory only via a CSV export workflow. Lightspeed dealers can use the ScanIt Parts physical inventory platform with rental scanners, but we do not integrate with Lightspeed for receiving, picking, or daily operations. If you use a different system, contact us — we may already support it or can work on integration.

Our system connects directly to your DMS through secure APIs. When you scan a part, pricing and inventory data comes from your DMS in real-time. When you make adjustments, updates push back to your DMS automatically. No double-entry required.

No. Our integration is optimized to have minimal impact on your DMS performance. We use efficient data synchronization methods and only transfer the data needed for each operation.

Nothing changes on your end. ScanIt Parts is DMS-agnostic and works identically across all supported platforms. Your team keeps the same workflow, same scanners, same training. No new equipment to buy, no new software to learn.

Go to Manufacturer Data in the dashboard menu and select the Automatic tab. Some manufacturers pull data automatically once set up, while others require a manual import.

Automatic feeds — these pull shipment and invoice data on their own after a one-time setup:

• GM — Enter your GlobalConnect dealer number, username, and password.
• Honda — Add Honda Site in ScanIt Parts, then log in to the Honda iN portal and activate Parts Invoice for IPS.
• Chrysler / Stellantis — Add Chrysler Site, then have your Parts Manager contact the PDC to add Chrysler@scanitparts.com.
• Mercedes-Benz — Add Mercedes-Benz Site, then have your Parts Manager contact the PDC to add mercedesbenz@scanitparts.com.
• Hyundai & Kia — Add the site and follow the on-screen steps.

Manual import — for all other manufacturers, select the Import tab. Download the packing slip or invoice PDF from your manufacturer's website and drag it into the drop zone.

AC Delco and Motorcraft barcode data is pulled daily with no setup needed.

Yes. ScanIt Parts pulls data daily from GM for AC Delco parts and from Ford for Motorcraft parts. This happens automatically — no setup needed on your end. These cross-references ensure AC Delco and Motorcraft barcodes scan correctly every time.

Every night, IPS pulls fresh AC Delco barcode-to-part-number cross-reference data from GM, and Motorcraft cross-reference data from Ford. Any new UPCs published in the last 24 hours land in the table automatically — your dealership inherits all of it without doing anything.

On the scanner: scan the AC Delco UPC (or Motorcraft barcode). ScanIt Parts looks up the barcode, instantly translates it to the correct GM or Ford DMS part number, then runs the DMS lookup. Bin location, on-hand quantity, on-order, list price, cost, and description all come back live. You proceed with whatever workflow you were doing — Receiving, Part Inquiry, Bin Change, PickIt, PackIt, POS, Perpetual count, Returns. The translation is invisible.

At the POS counter (DDPM software on a Windows PC): the same translation happens. UPC is scanned with the USB scanner, DDPM types the DMS part number into whatever DMS field has focus. Saves the counter person from looking up cross-references manually.

What this is NOT: it is not the same as the manufacturer data feed for shipment / invoice reconciliation (that is a separate Manufacturer Data setup for GM, Ford, Honda, etc.). It is also not Add to Lookup — Add to Lookup is the dealer-managed cross-reference table for everything else (aftermarket UPCs, tires, case barcodes, accessory packaging). AC Delco and Motorcraft never need an Add to Lookup entry because the auto-pull already covers them.

Works on every scanner model (Avery Dennison 6059+, Chainway C66, Chainway C72, Zebra LS4208 at POS). Works in every module. Behaves identically across CDK, Reynolds, DealerTrack, Automate, AutoSoft, and Dominion VUE.

By default, ScanIt Parts pulls fresh inventory and orders from your DMS once each night, on a schedule that IPS sets up when your dealership goes live. The schedule is per-customer because every DMS pull triggers paid API calls (CDK, Reynolds, and similar charge per call), so the timing is tuned for your dealership.

Need fresher data during the day? Use the manual Pull Orders or Pull Inventory button at the top of the dashboard for an on-demand refresh. If you need the automatic schedule changed or need an additional scheduled pull added, contact support at 810-695-9332 or support@ipsdev.com.

The dashboard Settings page only accepts one time per pull type — there is no UI to enter comma-separated times or add extra scheduled pulls yourself. Additional scheduled pulls are added by the IPS dev team as a per-customer change because each pull triggers paid DMS API calls.

If you need a second daily pull, call 810-695-9332 or email support@ipsdev.com and we will set it up. For an immediate refresh today, use the Pull Orders or Pull Inventory button at the top of the dashboard.

Open the ScanIt Parts dashboard at sip.ipsdev.com and click the Pull Inventory button at the top. The dashboard shows a progress badge and the Last Inventory Pull timestamp updates when it finishes. Use Pull Orders the same way to refresh open orders before receiving a shipment. Both buttons fire on demand without affecting the regular nightly schedule.

Yes. Go to Manufacturer Data in the dashboard menu and select Import. Download the packing slip or invoice PDF from your manufacturer's website, then drag it into the drop zone. A green checkmark means it processed correctly. This data feeds into Invoice Reconciliation reports so you can compare what was shipped vs. what you scanned.

No long-term contracts required. We offer month-to-month billing because we're confident you'll love the product. You can cancel anytime, though very few customers ever do - our retention rate is over 99%.

Your monthly subscription includes all software modules in your plan, cloud hosting, automatic updates, technical support, and ongoing training resources. Hardware is a one-time purchase or can be leased.

Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied within the first 30 days, we'll refund your software fees. We want you to be confident in your decision.

It depends on the task. Some features need a live connection for accuracy, while others work fully offline.

• Receiving — Always online. Every scan checks your DMS in real time so counts, orders, and bin locations stay accurate.
• PickIt (Order Picking) — Works online and offline. You can keep picking even if WiFi drops. Data syncs when the connection comes back.
• Physical Inventory — Fully offline. Counters scan without a connection, which is ideal for large warehouses or areas with poor WiFi. Data syncs when you are ready to upload.
• Bin Changes, Part Inquiry, Returns — Online. These pull live data from your DMS so the scanner needs a connection.

In short, tasks that need real-time DMS data stay online, while high-volume counting tasks like Physical Inventory and PickIt are built to handle gaps in connectivity.

Security is a top priority. We use industry-standard encryption for all data transmission and storage. Our cloud infrastructure is hosted on AWS with enterprise-grade security. We never share your data with third parties.

Our scanners are built tough, but accidents happen. Open the ScanIt Parts dashboard, tap the ? icon, and create a repair ticket. Enter the scanner Device ID (formerly called the serial number), describe the issue, and provide a return address. You will get a confirmation email with RMA details right away. We ship replacement devices quickly, and many dealers keep a spare on hand for peace of mind.

Try a basic restart first — power off the scanner, wait 10 seconds, then power it back on. If the problem continues, this is likely a hardware issue. Open the ScanIt Parts dashboard, tap the ? icon, and create a repair ticket. Enter the scanner Device ID, describe what is happening (disconnecting, hanging, or shutting off), and provide your return address. You will get a confirmation email with RMA details right away. Ship the scanner to IPS for repair.

Yes — the current ScanIt Parts is fully cloud-based and hosted on AWS. There are no servers to install or maintain at your dealership. Access your dashboard from any browser on any device, and your scanners sync over your existing WiFi.

An older PC version of ScanIt Parts is now retired. New features, integrations, and scanner support all ship to the cloud version only. Over half of IPS's 1,000+ dealers have already migrated, and the migration is ongoing. If you are still on the PC version and want to switch, contact support at 810-695-9332 or support@ipsdev.com.

The current ScanIt Parts is a full-stack Laravel application (Livewire + Flux UI) running on AWS Lambda via Laravel Vapor, with a SingleStore distributed SQL database, S3 for files, SES for email, Route 53 for DNS, and Ably for real-time dashboards. The scanner app is native Android. Dashboards live at sip.ipsdev.com (main), pickit.ipsdev.com (PickIt), pi.ipsdev.com (Physical Inventory service providers), and billing.ipsdev.com (customer billing). Multi-tenant — each dealership's data is isolated.

Yes. The ScanIt Parts scanner app runs on rugged Android handhelds — primarily the Avery Dennison 6059+ (scan + print + apply, 2-inch labels) for daily warehouse work, plus Chainway C66 and C72 (scan-only) for physical inventory and lighter tasks. The app auto-updates over WiFi or your MDM, and supports WiFi 2.4/5 GHz, Bluetooth 5.0+, USB-C, NFC, and a built-in camera.

Yes, the Enterprise module supports multi-store operations with centralized analytics, dealer grouping, and cross-location reporting. Monitor scan activity, inventory accuracy, and order fulfillment across all your stores from a single dashboard.

ScanIt Parts retains over 5 years of transaction history by default — including scanned parts, receiving records, bin changes, postings, invoices, and order statuses. Some record types like part number changes are kept indefinitely. This gives your parts department deep historical data for audits, trend analysis, and year-over-year comparisons.

Most competing systems keep 60 days of data or less. The best of them top out at 18 months. With 5+ years of history, ScanIt Parts lets you compare this year's physical inventory to last year's, spot long-term trends in lost sales, and pull records for audits without worrying that the data has been purged.

ScanIt Parts reads every barcode format used in the industry — 1D barcodes (UPC, Code 128, Code 39, EAN), 2D barcodes (Data Matrix, PDF417), and QR codes. It works with all OEM and manufacturer labels including automotive (GM, Ford, Toyota, Honda, Jaguar, Land Rover, and all other makes), powersports (Yamaha, Kawasaki, Harley Davidson, Suzuki, Polaris, Honda Powersports, Sea-Doo, Ski-Doo, Can-Am, Indian, and more), and heavy-duty (Caterpillar, Detroit Diesel, International, Cummins). We have not found an OEM or powersport barcode we cannot scan.

No problem. Type the part number into any ScanIt Parts scanner and it creates the barcode for you. On scanners with a built-in printer, an adhesive label prints and you attach it right to the part. From that point on, anyone can scan it for receiving, inventory counts, part inquiries, or any other task. This is especially useful for loose parts, bulk items, or accessories that arrive without manufacturer barcodes.

Our Michigan-based team is available by phone Monday through Friday, 8am to 5pm ET at 810-695-9332. Email support at support@scanitparts.com is available 24/7. You can also submit support tickets and equipment repair tickets directly from the ScanIt Parts dashboard at any time. We typically respond within hours, not days.

Yes. ScanIt Parts has a full library of self-service resources available around the clock:

• ScanIt Parts Academy — Step-by-step lessons organized by topic. Great for new hires or brushing up on a feature you don't use every day.
• PDF guides & quick references — Downloadable guides for every module. Print them and keep them at the parts counter.
• Video tutorials — Short how-to videos you can watch at your own pace.

All of these are free and available from the Support page on our website or through the help menu in the dashboard.

Yes. The ScanIt Parts dashboard has a built-in help menu (the "?" icon in the top right) where you can create support tickets, repair tickets, and label change requests 24/7 — no need to call or wait for business hours. Support tickets let you describe any issue, attach images, and track the status of your request. Repair tickets (RMA) walk you through a simple 3-step process: enter the scanner Device ID, describe the issue, and provide a return address. You'll receive a confirmation email with your RMA details automatically.

Click the "?" icon on the dashboard and select Label Change Request. Pick the scanner section and label you want changed, describe what you need, and upload a before and after image (a hand-drawn sketch works fine). IPS handles all label customization at no charge — we update the layout and push it to your scanners. Common requests include adding PO numbers, larger bin text, customer names, and rearranging fields.

Yes. From any ScanIt Parts dashboard, open the chat widget and say something like "close my ticket" or "I'm done". A Close My Ticket button appears below the reply. Tap it and the ticket closes — no need to navigate to the support menu. The chat assistant won't claim to close the ticket itself in the reply text; the action only happens when you tap the button. If you have multiple open tickets, the chat will ask which one to close.

If your repair needs new parts, labor, or other work that adds cost, the IPS technician posts the line items to your work order and clicks Get Approval. You receive an approval email listing every line item with quantity and price, plus the total. The dashboard's Approval Status panel on the ticket also has Approve and Decline buttons. Approve to authorize the work; decline if the cost is wrong or you'd rather have the scanner shipped back as-is. Every action is logged on the step-history timeline with a timestamp and the user who acted, so you have a clean audit trail. Repairs under your dealership's threshold are auto-approved and skip this step.

If IPS shipped you a loaner scanner while yours is being repaired, the loaner appears as a collapsible Loaner QR panel on the work-order view inside your ticket. The QR code carries a payload prefixed with .DEVICEID followed by the loaner's Device ID. Open the panel, scan the QR with the loaner scanner's camera, and the loaner is registered against your dealership and appears in your scanner list. When your original scanner is repaired and shipped back, return the loaner using the shipping label that came with it.

The Repair Tickets list has a search box at the top of the table. It searches by Ticket ID, Device ID (formerly called serial number), customer name, and status. The placeholder text shows what fields are searchable so you don't have to guess. Type any of those values and the table filters instantly.

This is a posting issue (ScanIt Parts → DMS, outbound), not a pull problem. Pulling fresh data won't fix it.

1. Open Reports → Posting Errors Report. It lists every scan that failed to post, with the actual error message from your DMS.
2. Click Repost Errors at the top of the report to retry every listed part. Most transient errors (timeouts, momentary outages) clear on retry.
3. Still not posting? Run the dashboard DMS Connection Test (button labeled "API Test" or "DMS Connection Test"). It tests the server-to-DMS path including Post Orders. If Post Orders fails, it's an authentication or DMS-side issue — call IPS at 810-695-9332 with the error.
4. If the Posting Errors Report has nothing for the affected scans, the scans never reached IPS — check the scanner WiFi by running Device Tests → Connection Test on the scanner.

They go in opposite directions and require different fixes.

• Pull = DMS → ScanIt (inbound). Brings fresh orders, inventory, pick tickets, and parts master into ScanIt. Pulls are scheduled by IPS per dealer; the dashboard Pull Inventory button is the only user-runnable manual pull.
• Post = ScanIt → DMS (outbound). Sends scan results from Receiving / Bin Change / Perpetual / Returns back to update DMS inventory.

"DMS data looks stale" → pull problem → run Pull Inventory or wait for the next scheduled pull. "Scans aren't showing in the DMS" → post problem → use the Posting Errors Report and the Repost Errors button. Pulling won't fix posting; posting won't fix stale data.

The scanner's Device Tests → Connection Test verifies the scanner can reach the IPS server. It does not test the DMS connection. Three rows show:

• Server Connection — `Success` or `Failed`
• Server Ping — round-trip time in milliseconds, or `Failed`
• Download Speed — milliseconds for a 250 KB test file, or `Failed` / `N/A`

The footer shows overall status: Complete, Connection speed is slow (>5 seconds), or an error. There is no "Server OK" or "DMS OK" label — those don't exist. For DMS troubleshooting, use the dashboard DMS Connection Test, which is a separate feature.

PickIt is our order fulfillment module with three picking modes: Smart Pick optimizes your route through the parts department, Pick by Invoice lets you fill a specific order, and Pick to Route groups picks by delivery route. Parts staff receive real-time notifications on the scanner when orders are ready to pick. Scan verification at each step prevents picking errors — the scanner confirms you have the right part before you move on.

PackIt lets you organize small parts into labeled containers with barcodes. Scan a part number to instantly find which container holds it — no more searching through bins. PackIt is also used for packing orders for delivery or shipping, ensuring every part is accounted for before it leaves the department.

Yes. ScanIt Parts handles the entire delivery workflow from dispatch through proof of delivery. Create routes, assign trucks and drivers, scan parts onto the truck with barcode verification, and track deliveries with GPS. Capture signatures, photos, and GPS coordinates at every stop. The full delivery section below covers all the details.

Scan returns by category — damaged, core, warranty, or your own custom return reasons. Every return is tracked with who returned it, when, and why. This creates a full accountability chain so nothing falls through the cracks. Returns metrics and reporting help you spot trends and reduce losses.

Cycle counting keeps your inventory accurate without shutting down the department for a full count. Count bins on a rotating schedule — a few bins each day — and the system tracks your progress. Analytics show accuracy trends and highlight bins that haven't been counted yet. Lost Sales reporting identifies missed revenue from parts that were out of stock or incorrectly stocked.

Yes, every scan is logged with a full audit trail. Scanner metrics track daily activity by user so you can see exactly who scanned what and when. The dashboard shows month-to-date and previous month-to-date comparisons for easy performance tracking. The Enterprise module provides multi-store analytics across all your locations.